SHIPPING POLICY
Heaven Garden Mannuthy Shipping Policy
Effective Date: 01/01/2024
Welcome to Heaven Garden Mannuthy! We are committed to providing you with the best service possible. Please read our shipping policy carefully to understand how we handle shipping and delivery.
Shipping Timeframe
Minimum Shipping Time: 3 working days
Maximum Shipping Time: 10 working days
We strive to process and ship all orders promptly. The actual delivery time will depend on the destination and shipping method selected at checkout.
Courier Tracking:
a. A DTDC/SPEED &SAFE courier tracking ID will be provided on the website once the order is dispatched.
Delivery Timeframe:
a. Deliveries within Kerala are estimated to take maximum 2-3 working days. Minimum 1 day
b. Deliveries outside Kerala may take 3-6 working days.
Customer Responsibility:
a. It is the customer's responsibility to collect the courier promptly once the tracking ID is displayed on the website.
Collection Points:
a. DTDC/SPEED&SAFE may not offer home delivery in all locations. In such cases, customers are required to collect the courier from designated collection points if home delivery is not available.
Replacement Policy:
a. Plants will be replaced if any damage occurs during transit. Customers must share pictures/videos of the unboxing process via WhatsApp to initiate the replacement process.
Complaints and Reporting:
a. Any issues or complaints must be reported within a 24 hours of receiving the order. Complaints reported after this period may not be attended to.
Communication Channels:
a. Customers are encouraged to reach out to our customer service through whatsapp 6238480598 for any queries, concerns, or complaints.
Plant Care Guidelines:
a. Customers are advised to follow the provided care guidelines to ensure the health and longevity of the plants.
Refund Policy:
a. Refunds will be issued only in cases where replacement is not possible due to stock unavailability or other reasons determined by Heaven garden mannuthy